Emrazina Islam is a passionate graphic designer. She has been working in this field since the beginning of 2011. So far, she has worked on design projects for over 40 renowned companies, including 6Connex, Ericsson, Intuit, BreatheCon, The Economist, Origami Owl, Childhelp, MarketingProfs, RSA, Salesforce, Johnson & Johnson (China), Epic Sports, and others. As an illustrator, she also worked on an animated short film titled Whipping Boy (2014).

After working for 2.5 years alone as a photo editor and graphic designer, she started her own agency, Emrazina Technologies (formerly Creative Kittens), in 2014 to provide design assistance to clients all around the globe.

She has another startup, Kaz360, which is an online marketplace where anyone can sell and buy skill-based services. From baking cakes to designing houses, card design to event management, performing music to web development, all types of skill-based services are available in this marketplace.

Emrazina worked as a community brand ambassador (2016-2022) for Payoneer, a cross-border payment platform. 

She has also been recognized for her work and contribution to the industry with several awards. Among those, one was the BASIS Outsourcing Award, which was received in 2014, and the Best Female Freelancer award at the 3rd Digital Bangladesh Day in 2019.

Musnad E Ahmed is a self-made entrepreneur and respected leader in Bangladesh’s BPO and technology landscape. From humble beginnings as a customer service executive, Musnad has evolved into a business magnate with thriving ventures spanning business process outsourcing, SaaS, CRM, software development, marketing, and export industries.

He is the Founder and CEO of SkyTech Solutions, one of the country’s fastest-growing BPO companies, serving clients across the U.S., Australia, and Canada. He also serves as the Joint Secretary General of BACCO, the national body for BPO companies in Bangladesh.

Career & Industry Leadership

Musnad began his career in 2007 as a call center agent, navigating roles in companies such as HMC Technologies, Legato Services Ltd, Digicon Technologies, Symphony Mobile (Edison Group), and Rocket Internet GmbH.

His journey from agent to operations supervisor, then quality analyst, and ultimately Head of Customer Service provided him with deep insights into customer experience (CX) and process optimization.

In 2013, he founded SkyTech Solutions, which now employs over 700 professionals and provides voice, chat, email support, telesales, and back-office services to international markets.

His operational and staffing strategies have consistently delivered results, including high client retention and multi-million-dollar contract values across various verticals, such as logistics, energy, e-commerce, and financial services.

As a visionary in the BPO industry, Musnad’s leadership contributed to expanding the industry’s footprint. In 2022, he was elected Director of BACCO, and in 2024, he was elevated to Joint Secretary-General.

In this capacity, he contributes to national policy development, international collaboration, and strengthening the talent pipeline across the digital outsourcing sector.

Ventures & Partnerships

Under Musnad’s guidance, the SkyTech umbrella has diversified into several specialized entities:

• Marketorr – A future-driven digital marketing agency serving global brands.
• Codezzi – A software development and automation company.
• SkyTex – An emerging textile and garment export initiative.
• Agency Handy – A SaaS platform for client and workflow management.
• Synergy Business Solutions – A CRM, outbound dialer, and CX sentric contact center.

These ventures collectively support businesses in over 15 countries, contributing to export earnings and employment generation in Bangladesh.

Entrepreneurial Growth & Vision

Musnad’s transformation from a dropout student with 150 taka in savings to a multimillion-dollar BPO leader is a story of resilience, discipline, and innovation. He has designed proprietary service models that eliminate intermediaries and directly connect Bangladeshi talent with global clients, pioneering in-contract-based offshore support.

His ultimate mission is to position Bangladesh as a global BPO hub, capable of delivering enterprise-grade solutions to clients worldwide. He is currently working on launching automation-driven offerings in sales and customer support that can scale BPO services to new frontiers.

Recognitions & Contributions

• Joint Secretary General, BACCO (2024–Present)
• Director, BACCO (2022–2024)
• Mentor & Trainer, Soft Skills and Outsourcing Education.
• Regular contributor to digital economy roundtables and industry summits.
• Featured in national publications for entrepreneurship and youth leadership.

Areas of Expertise

• BPO Operations & Workforce Strategy.
• SaaS Development & CRM Innovation.
• Startup Scaling & International Client Acquisition.
• Customer Service Optimization & Sales Enablement.
• Leadership, Resilience, and Entrepreneurial Mentorship.

Md. Tanzirul Basher began his professional journey in the IT sector with First Bangladesh Consultancy, where he played a pivotal role in introducing mobile content services for Grameenphone’s GP-WAP platform. He later contributed to Bangladeshinfo.com, the country’s first online news portal, gaining valuable experience in digital media. Over the next eight years, he strengthens his expertise in web development and customized software services, building a solid foundation in technology before transitioning into the Business Process Outsourcing (BPO) industry in 2010. Sensing an opportunity in the untapped local market, he emerged as a pioneer in delivering BPO solutions specifically tailored to the needs of Bangladeshi corporate clients.

In 2012, Mr. Basher founded MY Outsourcing Ltd. with just eight employees operating out of a single office. Through strategic leadership and a focus on quality service delivery, the company has gradually grown into a major BPO service provider, employing over 400 professionals across two offices in Banani, Dhaka. Beyond traditional BPO services, MY Outsourcing Ltd has developed a strong software wing, launching over 50 hosted platforms and delivering more than 200 customized applications. The company now serves a diverse range of sectors—including healthcare, FMCG, electronics, and automotive—offering comprehensive enterprise management and unified communication solutions. He has also established 4 different IT based companies such as Daisen Techologies Ltd., Motorsheba Ltd., MY Company Ltd.  and MY Technologies Ltd. to wide range of customers for IT bashed services and solutions.

A firm believer in continuous innovation, Mr. Basher is now focused on integrating emerging technologies with conventional BPO practices to create advanced outsourcing solutions for both domestic and international clients. He has actively participated as a speaker at BPO Summits and Digital Bangladesh events between 2019 and 2024, and plays a leading role in organizing ICT events nationwide. As a leading speaker and representative of the Bangladesh Telecommunication Regulatory Commission (BTRC) under BACCO, he remains deeply committed to shaping the future of Bangladesh’s BPO industry and nurturing young talent to drive sustainable growth.

Brief Biography of Rashed Mujib Noman

Rashed Mujib Noman is a distinguished leader and visionary in the fields of Operations, Human Resources, Project Management, Finance & Accounting, Marketing, Engineering, Innovation, and Strategy. His career is marked by significant achievements, particularly in scaling organizations and driving growth.

Education and Early Career

• Bachelor of Science in Mechanical Engineering, Bangladesh University of Engineering and Technology (BUET)
• Master of Science in Engineering, University of South Carolina (USC), USA
• Master of Business Administration (MBA) in Project Management, New York Institute of Technology (NYIT), USA

Rashed began his career at General Motors (GM) as a Project Engineer, where he gained extensive experience in Project Management, Analytics, and Testing. He became an expert in managing offshore teams, particularly in GM India, GM China, and GM Mexico.

Following his tenure at GM, he joined The Boeing Company as Senior Manager for the Operations Control Center, where he:

• Led teams in analytics, testing, product ownership, and program management
• Managed 787 Operations Control Center, overseeing a $50 million budget and 90+ employees
• Provided operational support to 1,000 aircraft across 45 airlines
• Established his brand as a “level up and scale up expert”

Academic Engagement

Adjunct Faculty, BRAC University (Bangladesh)

Rashed is an Adjunct Faculty Member at BRAC University’s Business and Engineering Schools, where he teaches:

• Human Resource Management
• Organizational Behavior
• Management & Leadership

Additionally, he contributes to executive education and leadership training programs at prestigious institutions, including IBA, Dhaka University.

Leadership at Augmedix

Rashed played a transformative role at Augmedix, where he managed 40% of the global business. Under his leadership:

• The Bangladesh office expanded from <100 employees to 1,000+ in six years
• Transformed Bangladesh into Augmedix’s most profitable center, achieving a 60% gross margin and 65% cost reduction
• Established Bangladesh as the company’s Center of Excellence (CoE)

Entrepreneurial Ventures

Rashed is a passionate startup enthusiast and technology entrepreneur.

• Co-founder, Cybernetics Hi-Tech Solutions Ltd.
  • Developed Bangladesh’s first Explosive Ordnance Disposal (EOD) ROV, which is deployed in UN Peacekeeping Missions
  • Advanced robotics and automation innovation in Bangladesh
• Fintech & Smart Card Industry Leadership
  • Leading the establishment of a smart card manufacturing facility in Bangladesh
  • Engaged in fintech innovation, investment facilitation, and strategic leadership

Contributions & Recognition

• Executive Committee Member, American Chamber of Commerce (AmCham), Bangladesh
• Founder, Humanity Worldwide Foundation, a non-profit focused on food, medicine, and education support
• Mentor & Advocate for STEM Education & Startups
• Recipient of the Digital Bangladesh Award 2022 (Best Person in the National-Level General-Private Category)

Areas of Expertise

• Strategic Management & Leadership
• Technology & Innovation in Fintech
• Organizational Behavior & HRM
• Business Development & Global Operations
• Engineering & Project Management

Sayma Shawkat is an accomplished industrialist and business leader with extensive expertise in Bangladesh’s Readymade Garment and IT sectors. Beginning her career in 2008 with Capital Group of Industries Ltd., she holds dual majors in Accounting & Finance and Marketing.

Currently, she serves as the Managing Director of ASK Telecom Ltd., specializing in ITES and outsourcing services, and holds Directorships at Uni Gears Ltd., Capital Fashions Ltd., and Capital Designs Ltd., significant players in readymade garment manufacturing and export, including specialized printing and embroidery units. Her international experience spans Asia, Europe, and America, promoting business development and expanding her companies’ global footprint.

Sayma Shawkat is also actively involved in industry leadership, serving as a director on the newly reformed BACCO Executive Committee for 2024-2026, and as the elected President for the AISD PTA Board for 2024-2025. She is also an Executive Committee Member at the Banani Society Board. Her career is marked by a strong commitment to innovation, growth, and advancing Bangladesh’s garment sector on the world stage.