Powering Local Market Growth: Prospects and Challenges
Date: 23 July, 2023 | Venue: Crystal Ballroom | Time: 03:00PM – 04:30PM
Mode of Session: Seminar

No. of Speakers: 08

Introduction:
 
The seminar titled “Powering Local Market Growth: Prospects and Challenges” aims to shed light on the potential and challenges associated with the Business Process Outsourcing (BPO) industry in Bangladesh. BPO has emerged as a significant sector in the country, contributing to economic growth, employment generation, and fostering a favourable business environment. This seminar will explore the opportunities, prospects, and challenges that the BPO industry presents, with a focus on how it can drive local market growth.

Objective:
 
The primary objective of this seminar is to provide a comprehensive understanding of the BPO industry in Bangladesh, its growth potential, and the challenges it faces. The seminar will bring together industry experts, policymakers, academicians, and business professionals to exchange knowledge, share experiences, and discuss strategies to harness the full potential of the BPO sector for local market growth.

Key Topics to be Covered:
 
• Overview of the BPO Industry: Understanding the concept and scope of BPO, its various forms (voice-based, non-voice, knowledge-based), and the global trends shaping the industry. 

• BPO in Bangladesh: Analysing the growth trajectory of the BPO sector in Bangladesh, key players, and major services offered. 

• Opportunities for Local Market Growth: Identifying the potential for local market growth through BPO, including job creation, revenue generation, and skills development. 

• Government Initiatives and Policies: Evaluating the role of government policies and initiatives in supporting the growth of the BPO industry and fostering a conducive business environment. 

• Challenges and Mitigation Strategies: Addressing the challenges faced by the BPO industry in Bangladesh, such as infrastructure limitations, talent acquisition and retention, data security, and competition from other countries. Exploring strategies to overcome these challenges. 

• Collaboration and Partnerships: Highlighting the importance of collaboration between industry stakeholders, academia, and the government to foster innovation, develop skilled professionals, and create a sustainable ecosystem for the BPO industry. 

• Success Stories and Best Practices: Showcasing successful BPO case studies from Bangladesh and discussing the best practices adopted by industry leaders. 

• Future Trends and Roadmap: Identifying emerging trends in the BPO industry and outlining a roadmap for the future, including technology adoption, skill development, and diversification of services. 

Target Audience:

This seminar is designed for professionals, industry leaders, academicians, policymakers, students, and anyone interested in understanding the potential and challenges of the BPO industry in Bangladesh. It provides a platform for networking, knowledge sharing, and exploring opportunities for collaboration.

Expected Outcomes:

• Enhanced understanding of the BPO industry in Bangladesh and its role in powering local market growth.

• Identification of strategies to overcome challenges and maximize the potential of the BPO sector.

• Awareness of government policies and initiatives supporting the growth of the BPO industry.

• Insights into successful BPO case studies and best practices.

• Increased collaboration and partnerships among industry stakeholders, academia, and the government.

• Creation of a roadmap for the future development of the BPO industry in Bangladesh.

Conclusion:

The seminar on “Powering Local Market Growth: Prospects and Challenges” will provide a platform for stakeholders to come together, share knowledge, and explore opportunities for the growth of the BPO sector in Bangladesh. By addressing the challenges and leveraging the potential of the BPO industry, Bangladesh can enhance its economic growth, create employment opportunities, and establish itself as a competitive player in the global outsourcing market

Speaker Details:  

Name Designation Ministry/Organization Role
Mustafa Jabbar Minister Ministry of Post & Telecommunications Chief Guest
 Md. Aminul Hoque Finance Secretary BACCO Key Note Speaker
Rashed Mujib Noman CEO Augmedix Bangladesh Moderator
 Md. Afzal Karim  CEO & Managing Director  Sonali Bank Plc. Panelist
S. M. Ziaul Hoque, FLMI   CEO Chartered Life Insurance Company Limited Panelist
Brig. Gen. Md. Ehsanul Kabir Director General, Engineering and Operations Division BTRC Panelist
Abdul Kader Managing Director Wisdom Valley Limited Panelist
Mr. Arif Khan CFA FCMA  Vice Chairman Shanta Asset Management Ltd. Panelist

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