Industry and Academia: Building BPO’s Future Leaders
Date: 22 July, 2023 | Venue: Crystal Ballroom | Time: 04:30 PM – 06:00 PM
Mode of Session: Seminar

No. of Speakers: 09

Introduction: This Seminar emphasizes the importance of collaboration between industry and academia in addressing skill gap shortages in the Business Process Outsourcing (BPO) industry. It highlights the need for industry-relevant skills and the benefits of a symbiotic relationship between academia and industry. 

Skill Gap Shortages: 

The BPO industry faces skill gap shortages in digital literacy, technical expertise, and communication and soft skills, hindering its growth and competitiveness.

Industry-Academia Collaboration: 

• Curriculum Alignment: Academia should align their curriculum with industry needs, integrating digital skills, emerging technologies, and soft skills development.

• Internship and Apprenticeship Programs: Partnerships between industry and academia can offer practical experience through internships and apprenticeships, bridging the gap between theory and practice.

• Guest Lectures and Industry Experts: Inviting industry experts as guest lecturers or incorporating their insights into the curriculum enhances industry relevance and exposes students to real-world challenges.

• Joint Research and Development: Collaborative research projects foster innovation, address industry challenges, and provide students with practical problem-solving experience.

Benefits and Outcomes:

• Industry-Relevant Skills: Collaboration ensures students acquire skills aligned with industry needs, enhancing their employability and readiness for the BPO industry.

• Seamless Transition: Graduates experience a smooth transition into the industry, requiring less training and contributing to productivity from the start.

• Mutual Learning: Industry benefits from fresh perspectives and academia gains insights into industry practices, fostering a dynamic learning environment.

Conclusion: 

Industry-academia collaboration is essential for bridging the skill gap in the BPO industry. By aligning curriculum, providing practical training, inviting industry experts, and conducting joint research, academia can produce future-ready professionals equipped with the skills needed for the evolving demands of the industry. This collaboration ensures the growth and sustainability of the BPO industry and prepares graduates for successful careers in this dynamic field.

Speaker Details:

Name Designation Ministry/Organization Role
Professor Dr. Md. Sazzad Hossain
 Member UGC  Chief Guest
Munir Hasan Head of Youth Programme Prothom Alo Moderator
Mohammad Ridhwanul Haq, phD Professor IBA University of Dhaka Key Note Speaker
Yusuf Mahmbubul Islam, PhD School of Engineering Technology and Sciences (SETS) IUB Panelist
Syed Tanvir Husain Chief HR Officer Grameenphone Panelist
Mohammad Nuruzzaman CEO Daffodil University Panelist
Imtiaz Ilahi Managing Director GraphicPeople Limited Panelist
Mohammad Shajalal Managing Director 8pears solutions limited Panelist
Liakat Hossain CEO Babylon Resources Ltd Panelist

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