Connecting Bangladesh’s BPO Industry Worldwide: Opportunities & Challenges
Date: 22 July, 2023 | Venue: Ruposhi Bangla Grand Ballroom | Time: 04:30 PM – 06:00 PM
Mode of Session: Seminar

No. of Speakers: 10

Introduction:
The global landscape of Business Process Outsourcing (BPO) is rapidly expanding, and Bangladesh has emerged as a promising destination for outsourcing services. This Panel Discussion explores the potential of Bangladesh to become a central hub for European businesses seeking outsourcing opportunities. We will delve into the benefits, challenges, and the importance of this partnership for both regions.

Potentials for Bangladesh:
Cost-Effectiveness: Bangladesh offers a significant cost advantage for European businesses seeking to outsource their operations. The comparatively lower labor costs in Bangladesh enable businesses to achieve substantial cost savings while maintaining high-quality services. This cost-effectiveness positions Bangladesh as an attractive option for European companies looking to optimize their operational expenses.

Skilled Workforce:
Bangladesh boasts a large pool of talented and skilled professionals, particularly in areas such as IT, customer service, finance, and back-office operations. The country’s robust education system, coupled with the increasing number of graduates, equips the workforce with the necessary skills to meet the demands of European businesses. This skilled talent pool is a valuable asset for European companies seeking reliable outsourcing partners.

Language Proficiency:

English proficiency among the Bangladeshi workforce is widespread, making communication with European clients seamless. Many professionals in Bangladesh have proficiency in other European languages as well, such as French, German, and Spanish, further enhancing the country’s appeal as a central hub for European outsourcing needs.

Challenges:
Infrastructure Development: To become a central hub for European businesses, Bangladesh needs to continuously invest in improving its infrastructure, including reliable power supply, transportation, and internet connectivity. These developments are crucial to ensure smooth business operations and meet the expectations of European clients.

Quality Standards:
Maintaining high-quality standards is essential for sustainable growth in the BPO sector. Bangladesh must focus on continuous training and upskilling of its workforce to meet the evolving needs of European businesses. Implementing and adhering to international quality standards and certifications will enhance trust and credibility, making Bangladesh a preferred choice for outsourcing.

Why it is important:
Economic Growth: Becoming a central hub for European businesses would drive significant economic growth for Bangladesh. It would create employment opportunities, boost foreign direct investment, and contribute to the overall development of the country. The BPO sector has the potential to become a key pillar of Bangladesh’s economy, driving prosperity and reducing unemployment.

Strengthening Bilateral Relations:
Closer ties between Bangladesh and Europe through BPO partnerships foster stronger bilateral relations. Collaborative ventures create opportunities for cultural exchange, knowledge sharing, and technology transfer. The partnership can lead to increased trade, investment, and mutually beneficial economic growth.

Conclusion:
The unbounded potential of Bangladesh to become a central hub for European businesses in the BPO sector is undeniable. The country’s cost-effectiveness, skilled workforce, and language proficiency provide a solid foundation for successful outsourcing partnerships. By addressing challenges, such as infrastructure development and maintaining quality standards, Bangladesh can position itself as an attractive outsourcing destination. This collaboration would not only drive economic growth but also strengthen the relationship between Bangladesh and Europe, ultimately benefiting both regions in the evolving global economy.

Speaker Details:

Name Designation Ministry/Organization Role
H.E. Mr. Charles Whiteley
 Ambassador & Head of Delegation Delegation of the EU to Bangladesh Chief Guest
Abu Daud Khan Director BACCO Moderator
Danis Guittet Co-founder & CEO GBA Global Call Center Solutions Key Note Speaker
Srimali Jayarathna First Secretary (Commercial) High Commission of Sri Lanka Panelist
Hasnaeen Rizvi Rahman Founder & CEO Astha IT Panelist
 Samira Zuberi Himika Senior Vice President BASIS Panelist
Nazim Farhan Chowdhury Managing Director Adcomm Limited Panelist
Nahid Sultana Mallik Project Director ((Joint Secretary)  EDGE Project Panelist
Musnad E Ahmed Director  BACCO Panelist
Habibullah N. Karim  Founder & CEO Technohaven Company Limited Panelist

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