Nitin Chandalia

Nitin Chandalia

BPO Sector expert, Principal
New Delhi, The Boston Consulting Group

Nitin is a Principal with BCG’s New Delhi Office. He has 11+ years of consulting experience and is a core member of BCG’s Telecom Media and Technology (TMT) Practice and a member of the Corporate Development Practice (CDPA). He is an expert on the IT/ BPO sector in India. Prior to BCG, he was part of the TMT sector focused Management Consulting team at a Big4 and prior to that spent five years at a boutique consulting firm focused on Global Sourcing space. Nitin has developed GTM strategy including organization design for a large multi-location BPO player. He has also developed GTM strategy for platform based BPO offering for a Tier 1 player, and led transformation program for an IT Services company across service lines in Applications (Dev, Testing and Maintenance), Voice and non-Voice BPO and ITO Service Desk. Furthermore, he has led BPO strategic marketing and execution program for Government of South Africa working with government agencies (the dti, TISA), industry association (BPeSA) and Business Trust (a non-government organization) to create 10,000 jobs.

Nitin has hands-on experience of advising clients in Bangladesh where he led the largest inorganic IT deal. He has also worked with clients in Insurance, Education and Energy sectors on entry strategy, business planning, capability building and corporate/organization restructuring. Nitin holds an MBA, from the Indian Institute of Management Lucknow and a Bachelor’s degree in Electrical Engineering from the Indian Institute of Technology Madras.