Date: 21nd April, 2019 | Venue: Surma | Time: 04:30 PM – 06:30 PM
Mode of Session: Round Table

No. of Speakers: 17

Session Brief:

Traditionally in Bangladesh,  IT tasks as well as Back office operations for Banks are operated internally. Recently, Bangladesh Bank has approved a Policy Guideline approving a list of services that Banks can outsource; if it deems it’s necessary to increase efficiency and profits.

The present Government has been pushing for single digit interest rate but due to rising costs, the Banks have not been able to meet this target. The BPO Companies have been pursuing the banks to outsource their services to 1) help them manage efficiently which will help to cut down costs, and 2) free up the management’s time to focus on customers.

Most Global Banks have been outsourcing the majority of their services to cut down on costs for decades. The BPO Industry of India, Sri Lanka and Philippines have grown largely on the back of the financial sector outsourcing. Unfortunately, Bangladesh has not been able to take advantage of opportunities in this sector, mostly due to a lack of experience that can be developed through the local market. The Banking sector outsourcing can be a major boon for Bangladesh in two ways 1) It can help lower operational costs for Banks and also free up time for Banks to focus on what they do best – provide financial services to customers, and 2) spur the growth of the BPO sector opening up a new major industry for Bangladesh.

This session at the BPO Summit 2019, will facilitate a discussion between Bank top management and BPO Companies on the opportunities and challenges of Banking sector outsourcing in Bangladesh.

Expected Outcome: Business Process and IT Outsourcing can help banks lower cost as well as free up time for Management to focus on customers and main banking functions. This session will help start a dialogue between Bank Top Management and BPO Company CEOs to open up an opportunity that can benefit both industries in the long run, and also help the Banks lower the interest rate and even achieve single digit as pursued by the Government.

Target Audience:

Banking Sector, BPO Companies, Bangladesh Bank, ICT Division, BPO Employees, University Students, College Students

Speaker Details:
Name Designation Ministry/Organization Role
Mr. Ahmed Jamal Deputy Governor Bangladesh Bank Chief Guest
Mr. Khaled Hossain Vice Chairman City Bank Special Guest
Mr. Sabbir Mahbub Chairman Devnet Keynote Speaker
Mr. Raihan Shamsi Chairman DevoTech Technology Park Moderator
Mr. Syed Mahbubur Rahman Managing Director & CEO Dhaka Bank Limited Panelist-1
Mr. Omar Farooq Khandaker Chief IT Officer Sonali Bank Ltd. Panelist-2
Mr. Mike Kazi Founder Kazi IT Ltd Panelist-3
Mr. Arif Khan Managing Director & CEO IDLC Finance Limited Panelist-4
Mr. Dipto Ghosal VP Genex Panelist-5
Mr. Anis A. Khan Managing Director & CEO Mutual Trust Bank Panelist-6
Mr. Md. Shafiul Azam Managing Director & CEO Modhumoti Bank Panelist-7
Mr. Wahid Sharif President BACCO Panelist-8
Maliha Nargis Additional Director General (Additional Secretary) Department of Information and Communication Technology Panelist-9
Mr. Rezaul Karim Joint Secretary and PD LICT Panelist-10
Mohammad Shahriar Siddiqui Deputy General Manager Banking Regulation and Policy Department Panelist-11
Khaled Aziz MD & Chief Operating Officer Standard Chartered Bangladesh Panelist-12
Mr. Kazi Azizur Rahman DMD and CIO The City Bank Panelist-13


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