WORKSHOP-1

CAPACITY BUILDING FOR THE CALL CENTER AGENTS

Date: 16th April, 2018 | Venue: Meghna | Time: 10:30 AM – 12:30 PM
Topics :  Capacity Building for the Call Center Agents
Mode of the session :  Workshop
Date :  16th April, 2018
Time :  10:30 AM – 12:30 PM
Venue :  Meghna
Facilitator’s Details :  Mr. Zaheed Reza Noor, General Secretary, Kanthashilon

Workshop’s Brief


Capacity building encompasses the development of a country’s human, scientific, technological, organizational, institutional and resource capital in order to meet the requirements and skill sets to compete effectively in a modern global economy. It is the task of developing the country’s potential to take up IT/BPO as a leading industry sector and develop it to the point where it can become a strategic pillar in the country’s economy. This workshop will focus on the capacity building for Call Center agents to ensure an excellent career.