There is a misconception on Business Process Outsourcing in general. The purpose of writing this article is to help and understand what is Business Process Outsourcing (BPO) and to clear which is also not covered under BPO although it is outsourced through businesses.
And how do you explain when things don’t go as you assume? I mean how any organization really get something exceptional? For example, why is apple so innovative? Year after year along with all completion, how apple is continuing their innovation and creativity?And yet we must not forget that they started as a computer company! Just like other computer manufacturer organization they got everything like distribution channel,customer service, after sales issues but what really makes them different in continuation of the word innovative and changing the world? Alike this example, the BPO industry in Bangladesh is one of the emerging sectors which have started contributing in financial and technology sector. If we access a bit deep, we find it’s not the system which is making the change rather it’s the people who are leading the system are making the changes. All innovation and creativity starts with human inside. And yes, it’s a potential selection that you choose to be a part of this untapped sector to contribute. So to be a part of this market what are the attributes you required? Some people mention just a “Call Center Job”, but it must be named as “Communication Chamber”. One chair with technical system and you are supporting hundreds of your customer and that’s how a contact center begins. Let’s point some basic requirement and attributes you are really need to be a part of this job:
All of us want to be famous, to see our names in lights and have our names on everyone's lips and as the main subject in all discussions, positively of course. To achieve this you have to be great at marketing yourself. With modern technology becoming a celebrity is easier than you ever thought. Here are some steps that will make you an instant celebrity:
“The deepest principle in human nature is the craving to be appreciated.” - William James Have you ever longed for your spouse, parents, siblings, children, boss, colleagues, neighbors to tell you how much you are appreciated, respected and loved? Instead of being put down, would you like to be built up and encouraged to make your dreams come true? How important would it be if this culture existed in our homes, workplaces and schools?
"Big Data" a big business buzz word that changes the way businesses benefit from influx amount of data available today from multiple sources. Businesses now have the privileges to better understand their customers and prospects before they establish any communication with them. Massive amount of data is collected everywhere by man-made programs, applications, machines, etc. with or without user's knowledge and businesses now, can leverage on these data to better understand their customers. Big Data allows narrower customer segmentation, resulting in more precisely tailored products and services.
আগামী ৯-১০ ডিসেম্বর একটা সামিট হবে, বিপিও সামিট।
বিপিও মানে বিজনেস পসেস আউটসোর্সিং – কথাটা মনে হয় সবাই জানে। সে সঙ্গে এও জানে এর বর্তমান বিশ্ববাজার হচ্ছে মাত্র ৫০০ বিলিয়ন ডলার। এর মধ্যে ভারতের দখলে ৮০, ফিলিপাইনের দখলে ১৬ বিলিয়ন।
Though India and the Philippines dominate the IT-outsourcing, BPO (Voice) and shared services markets, the search for affordable and skilled talent now stretches to practically every location in the world. Except for countries in the grip of war or some major disaster, every nation has the opportunity to compete in the global market for skills.
With a view to promote BPO Summit Bangladesh 2015 among the uprising latent talents in Bangladesh, Bangladesh Association of Call Center Organization (BACCO) is organizing student activation programs in different Universities around the country. Currently a total of 16 universities are enlisted for the activation program. Enrolled universities are The World University of Bangladesh, Dhaka Polytechnic Institute, Stamford University, Eastern University, North South University, University of Asia Pacific, University of Liberal Arts, Port City International University (PCIU), Southern University Bangladesh, Metropolitan University, Shahjalal University of Science and Technology, American International University-Bangladesh (AIUB), East West University, BRAC University, Eden Mohila College, Dhaka University. BACCOSecretariat Committee is coordinating the seminars along with their partners: BASIS, Bikroy.Com, Aamra Technologies. The entire program was demonstrated with the presence of the honorable Mr. Touhid Hossain | Secretary General | BACCO, Md. Aminul Hoque | Joint Secretary General | BACCO, Ariful Hasan Apu | Director | BASIS Students Forum, SulaimanShukhon | Head of Marketing | Aamra Networks, Md. Mahbub Hasan | Asst. Manager | Bikroy.Com, Ahmed Hasan | Managing Director | Ryans IT, Yasin Arafat | Asst. Manager | Bikroy.Com, Gopal Debnath | Managing Director | Media Soft Data System and upcoming many more.
Bangladesh Bank (BB) Governor Dr. Atiur Rahman has advised the bankers to move forward with financial supports to create new entrepreneurs across the country.
Seminar on ‘Career Opportunities in BPO Sector’ held on 17th November, 2015 at World University of Bangladesh.
Bikroy.com and the Bangladesh Association of Call Centers and Outsourcing (BACCO) signed a memorandum of understanding (MoU) in Dhaka to further promote BPO Summit Bangladesh 2015.
Aamra Companies and the Bangladesh Association of Call Centers and Outsourcing (BACCO) signed a memorandum of understanding (MoU) in Dhaka to further promote BPO Summit Bangladesh 2015.