SESSION-8

4TH INDUSTRIAL REVOLUTION: CHALLENGES IN BPO

Date: 16th April, 2018 | Venue: Balcony | Time: 02:30 PM – 05:00 PM
Topics :  4th Industrial Revolution: Challenges in BPO
Mode of the Session :  Panel Discussion
Date :  16th April, 2018
Time :  02:30 PM – 05:00 PM
Venue :  Balcony
Speakers :  11 Persons
 Speaker Details:

 

Name Role Play Designation Ministry/Organization
Mr. Amir Hossain Amu Chief Guest Honorable Minister Ministry of Industry
Mr. Zunaid Ahmed Palak, M.P. Special Guest Honorable State Minister ICT Division
Mr. Zarif Munir Moderator Partner & Managing Director The Boston Consulting Group (BCG)
Mr. Nitin Chandalia Keynote Speaker Principal The Boston Consulting Group (BCG)
Mr. Mike Kazi Panelist 1 CEO Kazi IT Center Ltd.
Mr. Firoze M Zahidur Rahman Panelist 2 CEO Loosely Coupled Technologies
Mr. Ameer Shahul Panelist 3 Government & Regulatory Affairs Specialist IBM India
Mr. Kanwar B Singh Panelist 4 Director – Business Development Intelenet Global Services Pvt. Ltd.
Saurav Dey Panelist 5 VP & LDT Robotic Process Automation Leader Genpact
Nipun Mehrotra Panelist 6 Chief Digital Officer IBM
Zong Chaohui Panelist 7 Executive Chairman CIC Mutual Trade Obor International Trade Platform

Seminar Brief


The face of BPO industry has shown the fastest change across the globe thanks to the equally fast changing world of IT and technology. Today BPOs can no longer be synonymous with rows and rows of agents sitting and providing services to customers across the world. Thanks to the intense competition in BPO industry, the old tried-and-tested formula of cost arbitrage and body shopping is no longer enough. Firms in the BPO sector need to embrace the challenges posed by emerging technologies and in this session, the focus will be on how companies in the BPO sector can harness these technologies and build world-class capabilities and competencies.